Shipping & tracking

Where's my order?

Two ways to track your order, plus a quick guide to know exactly where it is.

1

I have my tracking number

Your FedEx tracking number was emailed to you as soon as your order shipped. Paste it here to track your package live.

Tracking by FedEx.
2

I don't have my number

Log in in 30 seconds with your email (no password): find your order and its live tracking.

View my order A code will be emailed to you to log in.
Check in 10 seconds

When did you place your order?

🎀

Your order is being prepared

Our team is preparing it with care in our workshop. Your tracking number will arrive by email as soon as your order ships. Nothing to do — we handle everything ✨

🚚

It's likely already on its way

Check your shipping email (and your spam): your tracking number is there. Otherwise, find it by logging into your account.

View my order
💌

Let's check together

Your order should be on its way or already delivered. If you have no news, write to us: we'll check your order right away and reply within 24 hours.

Contact our team
Pick an answer above to see where your order is 👆

Your package journey

  1. 1
    Order confirmedYou get a confirmation email with the summary.
  2. 2
    Being preparedOur team prepares your order with care and ships it out.
  3. 3
    ShippedYour package is on its way: you get your tracking number by email.
  4. 4
    In transitYour package travels to you, tracked every step of the way.
  5. ✓
    DeliveredAll that's left is to create your dream beauty room ✨
Free, insured shipping
Delivery in 2–9 business days
100% secure payment
30-day money-back guarantee

Frequently asked questions

When will I get my tracking number?+
As soon as your order ships, you'll get an email with your tracking number. Remember to check your spam folder.
What are the delivery times?+
Orders are typically delivered within 2 to 9 business days from purchase, with free FedEx tracking. Your tracking gives you the most accurate estimate for your area.
How do I find my order without a tracking number?+
Log into your account with the email you used to place the order: a code lets you log in without a password, then you'll see your order and its tracking.
I haven't received my order — what should I do?+
First check your tracking and your account. If your package shows delivered but you can't find it, contact us: we'll take care of everything.

A question about your order?

Contact our team